How To Ship The Products? *How Long Does It Take To Deliver The Orders?
We offer FREE SHIPPING on all orders over $80.00.
Most normal sized orders are sent out within 3 working days. Courier delivery takes 3-6 working days depending on your destination.
We'll ship your goods to you by air express courier. Such as: EMS, USPS, Canada Post, Parcel Force, GDSK and Air Mail.
Packages are shipped Monday — Saturday. Excluding Holidays.
You will receive an e-mail containing the shipment tracking number when your new order is shipped.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number. Delivery Guarantee "What if the product does not arrive?" We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
What Is Your Complete Returns Policy?
Before placing your order with us, please be advised that return shipping costs and time-consuming. Many customers have had success selling unwanted items to friends or on Ebay or similar sites instead of paying the return shipping costs.
We will accept returns for up to 7 days after receipt of your purchase.
Return items must be sent back in their original packaging, with store tags attached.
To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as iUrbanwear.com cannot be responsible for lost return shipments. You will be responsible for the return postage.
Once we receive your return package, please allow 1 week for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order.
It could take 1-2 billing cycles for the credit to appear on your credit card statement.
Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.
* Ship by USPS without tracking and insurance is not good choice. It often lost the parcel.
How can I do an exchange? If you need an exchange, To send the items back to us. You may use any shipper you like, but we recommend purchasing tracking and insurance, as iUrbanwear.com cannot be responsible for lost return shipments. We will send an email once we received your package.
You can place a new order online. Just confirm order and do not check out.
New order amount same or near. iUrbanWear.com will ship the replaced package back to you with no charge!
If I need to return an item, do I have to pay the postage?
Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection.
Are any items non-returnable?
Most of our items can be returned, including Sale merchandise. Please note that items cannot be returned after 7 days. Your return merchandise must be unwashed and unworn, with the store tags still attached. Some products are non-returnable for hygiene reasons.
