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Customer Service
Welcome to iUrbanwear.com. You will find the newest styles from top designers throughout our store. We strive to bring you the best online shopping experience. Be sure to visit the New Arrivals section every week to see the latest styles the moment they arrive.
Enjoy your shopping.
Customer Service Hours of Operation
Monday to Friday - 11:00am - 5:00Pm (EST)
Any questions or comments. Please feel free to contact us at:
service@iurbanwear.com
iurbanwear@gmail.com
iurbanwear@hotmail.com (MSN)
Payment Options
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We accept:
Credit Card
Moneybookers
Western Union
MoneyGram
Wire Transfer
*Save 15%-30% Discount for your order if you use this below payment option.
Western Union
MoneyGram
Wire Transfer
Below $100. 15% Discount;
$101-$200. 20% Discount;
$201-$300. 25% Discount;
Overs $301. 30% Discount.
If you'd like to use it to pay for your order, please contact us, we will provide the payment informations to you. We will provide you with your total, and give you a confirmation number.
Shipping Options
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We offer FREE SHIPPING on all orders over $50.00.
Our preferred carrier is EMS, USPS and Dhl are used for deliveries to areas.
Delivery within 3-7 business days
Packages are only shipped Monday — Friday. excluding Holidays.
Shipment confirmation with tracking number provided via email
Most orders ship within 24-48 hours.
You will receive an e-mail containing the shipment tracking number when your new order is shipped.
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We ship to:
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U.S.A
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United Kingdom
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Canada
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Germany
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Australia
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Argentina
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Austria
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Denmark
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France
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Italy
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Japan
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Norway
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Netherlands
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New Zealand
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Sweden
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Spain
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Singapore
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South Korea
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Switzerland
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Frequently Asked Questions (FAQ)
Order Processing
Q: I've just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we will likely ship the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped.
Q: I already placed an order with iUrbanwear.com. Can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to contact us at service@iurbanwear.com, and if we are able to assist you we will certainly do so.
Q: How do I cancel my iUrbanwear.com order?
A: We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to contact us at service@iurbanwear.com, and if we are able to assist you we will certainly do so.
Payment Options
Q: Which payment options does iUrbanwear.com accept?
A: We accept Credit card, moneybookers, Western union, Wire transfer and MoneyGram.
Q: Does iUrbanwear.com offer C.O.D.?
A: Our apologies, but C.O.D. is not a payment option with iUrbanwear.com. All orders must be paid in full before your package will be mailed out.
Q: Can I save the items in my shopping cart and buy them later?
A: Our apologies, but at iUrbanwear.com all items are sold on a first-come, first-serve basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.
Returns and Exchange
Q: What is your complete returns policy?
A: Before placing your order with us, please be advised that return shipping costs and time-consuming. Many customers have had success selling unwanted items to friends or on Ebay or similar sites instead of paying the return shipping costs.
We will accept returns for up to 7 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached.
To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as iUrbanwear.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. It could take 1-2 billing cycles for the credit to appear on your credit card statement.
Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.
Q: How can I do an exchange?
A: If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.
Q: If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection.
Q: Are any items non-returnable?
A: Most of our items can be returned, including Sale merchandise. Please note that items cannot be returned after 7 days. Your return merchandise must be unwashed and unworn, with the store tags still attached. Some products are non-returnable for hygiene reasons.
Shipping
Q: What is the delivery time?
A: Our preferred carrier is EMS, USPS and Dhl are used for deliveries to areas.
Delivery within 5-7 business days
Selection and Wholesale
Q: I'm looking for an item that's not on your website. Can I special order it through iUrbanwear.com?
A: Yes, we will work hard to find it! Just contact us and we can work hard for you.
Q: Can I buy wholesale or in bulk from iUrbanwear.com?
A: Yes, You are welcome to place a large order with us.
Privacy Policy
Your privacy is guaranteed when you shop with iUrbanwear.com. We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.
When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time.
All transactions submitted to us are encrypted with 48 bit SSL security and cannot be intercepted by outside parties, guaranteed*!
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