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Customer Service
Welcome to iUrbanWear.com. You will find the newest styles from top designers throughout our store. We strive to bring you the best online shopping experience. Be sure to visit the New Arrivals section every week to see the latest styles the moment they arrive.
Enjoy your shopping.
Customer Service Hours of Operation
Monday to Friday - 11:00am - 5:00Pm (EST)
Any questions or comments. Please feel free to contact us at:
service@iUrbanWear.com
Payment Options
We accept:
Credit Card
Moneybookers
Western Union
MoneyGram
Wire Transfer
*Save 15%-30% Discount for your order if you use this below payment option.
Western Union
MoneyGram
Wire Transfer
Below $100. 15% Discount;
$101-$200. 20% Discount;
$201-$300. 25% Discount;
Overs $301. 30% Discount.
If you'd like to use it to pay for your order, please contact us, we will provide the payment informations to you. We will provide you with your total, and give you a confirmation number.
Shipping Options
We offer FREE SHIPPING on all orders over $80.00.
Our preferred carrier is EMS, USPS and Dhl are used for deliveries to areas.
Delivery within 5-8 business days
Packages are only shipped Monday Friday. excluding Holidays.
Shipment confirmation with tracking number provided via email
Most orders ship within 24-48 hours.
You will receive an e-mail containing the shipment tracking number when your new order is shipped.
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We ship to:
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U.S.A
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United Kingdom
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Canada
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Germany
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Australia
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Argentina
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Austria
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Denmark
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France
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Italy
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Japan
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Norway
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Netherlands
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New Zealand
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Sweden
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Spain
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Singapore
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South Korea
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Switzerland
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Frequently Asked Questions (FAQ)
Order Processing
Q: I've just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we will likely ship the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped.
Q: I already placed an order with iUrbanWear.com. Can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to contact us at service@iUrbanWear.com, and if we are able to assist you we will certainly do so.
Q: How do I cancel my iUrbanWear.com order?
A: We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to contact us at service@iUrbanWear.com, and if we are able to assist you we will certainly do so.
Payment Options
Q: Which payment options does iUrbanWear.com accept?
A: We accept Credit card, moneybookers, Western union, Wire transfer and MoneyGram.
Q: Does iUrbanWear.com offer C.O.D.?
A: Our apologies, but C.O.D. is not a payment option with iUrbanWear.com. All orders must be paid in full before your package will be mailed out.
Q: Can I save the items in my shopping cart and buy them later?
A: Our apologies, but at iUrbanWear.com all items are sold on a first-come, first-serve basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.
Returns and Exchange
Q: What is your complete returns policy?
A: Before placing your order with us, please be advised that return shipping costs and time-consuming. Many customers have had success selling unwanted items to friends or on Ebay or similar sites instead of paying the return shipping costs.
We will accept returns for up to 7 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached.
To send an item back to us, You may use any shipper you like, but we recommend purchasing tracking and insurance, as iUrbanWear.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. It could take 1-2 billing cycles for the credit to appear on your credit card statement.
Shipping fees are non-refundable.
*Please contact with our customer service to get delivery address if you want to return items.
Q: How can I do an exchange?
A: If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.
Q: If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. Additionally, we recommend that you add tracking and insurance for your own protection.
Q: Are any items non-returnable?
A: Most of our items can be returned, including Sale merchandise. Please note that items cannot be returned after 7 days. Your return merchandise must be unwashed and unworn, with the store tags still attached. Some products are non-returnable for hygiene reasons.
Shipping
Q: What is the delivery time?
A: Our preferred carrier is EMS, USPS and Dhl are used for deliveries to areas.
Delivery within 5-7 business days
Selection and Wholesale
Q: I'm looking for an item that's not on your website. Can I special order it through iUrbanWear.com?
A: Yes, we will work hard to find it! Just contact us and we can work hard for you.
Q: Can I buy wholesale or in bulk from iUrbanWear.com?
A: Yes, You are welcome to place a large order with us.
Privacy Policy
Your privacy is guaranteed when you shop with iUrbanWear.com. We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.
When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time.
All transactions submitted to us are encrypted with 48 bit SSL security and cannot be intercepted by outside parties, guaranteed*!
Disclaimer：
By enter this website you agree to the following terms:
If you are affiliated with or working for Rock & Republic, True Religion, Antik Denim, Evisu, Citizen of Humanity, Frankie B., Lacoste, Primp, Hudson, Juicy Couture, Abercrombie & Fitch , Hollister, Taverniti So, Polo Ralph Lauren either directly or indirectly or any other related group, or were formally a worker, you CANNOT enter these web pages, links, nor access any of its files nor can you view the HTML files. If in fact you are affiliated with or were affiliated with the above said companies, by entering this site you are not agreeing to these terms and you are violating code 431.322.12 of the Internet Privacy Act signed by Bill Clinton in 1995 and that expressly says that you CANNOT threaten our ISP(s) or any person(s) or company storing these files, and cannot prosecute any person(s) affiliated with this website. By continuing to enter this site, you are expressly and implied agreeing to all the terms as stated above, and affirm that you are in compliance with all federal, state, and local laws concerning the content of this site.
Any purchase(s) made indicates that you have agreed with this disclaimer.
By entering/purchasing from these web pages and links you are agreeing to all the above terms.
Terms and Conditions:
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright:
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of iUrbanWear.com. The collective work includes works that are licensed to iUrbanWear.com. Copyright 2005, iUrbanWear.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with iUrbanWear.com or purchasing ours products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with us or to purchase ours products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by iUrbanWear.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, iUrbanWear.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. iUrbanWear.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. iUrbanWear.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability:
iUrbanWear.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if iUrbanWear.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Termination:
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by iUrbanWear.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
iUrbanWear.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to iUrbanWear.com.
Miscellaneous:
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of iUrbanWear.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of iUrbanWear.com products) must be commenced within one (1) year after the claim or cause of action arises. iUrbanWear.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. iUrbanWear.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a iUrbanWear.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer:
iUrbanWear.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, iUrbanWear.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, iUrbanWear.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to iUrbanWear.com in its sole discretion.
Third-Party Links:
In an attempt to provide increased value to our visitors, iUrbanWear.com may link to sites operated by third parties. However, even if the third party is affiliated with iUrbanWear.com, iUrbanWear.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of iUrbanWear.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, iUrbanWear.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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